Visa Benefits

Online Visa Benefits Portal and Claims Submission

The Visa Benefits Portal: www.visa.com/benefitsportal

As a Visa credit cardholder, you can easily access the Visa Benefits Portal to:

i. see the benefits offered on all Visa credit cards
ii. see the benefits offered on your Visa credit card
iii. generate and view certificates, related to applicable benefits offered on your card
iv. submit and view progress on submitted claims, related to applicable benefits offered on your card

As a Visa credit card holder, you can benefit from points (ii) to (iv) above, whilst non Visa credit card holders can view the information in point (i) above.

Registration for a Visa Benefits Account

To obtain the benefits from (ii) to (iv) above simply follow the simple registration process at www.visa.com/benefitsportal.

This involves:
(i) Going to www.visa.com/benefitsportal
(ii) Choose “Log In”
(iii) Then choose “Sign Up”
(iv) Follow the instructions from thereon.

At one point, an email will be sent to the email you register during the process.
This is needed to activate your Visa Benefits account.
Please note that this may be sent to your “Junk” or “Spam” email folder.

Submission of Claims

How can the claim for any of the benefits offered on Visa credit cards be submitted?

The cardholder or beneficiary has two main options to open a claim, as stated below. This is the general guidance. Full details on the process and the requirements can be obtained at www.visa.com/benefitsportal.

i. Benefits Portal: www.visa.com/benefitsportal

In case you have any questions or doubts on any step of the process, contact us via Chat.
The cardholder may access the Visa Benefits’ Portal thought the link www.visa.com/benefitsportal.

a. Once in the landing page of the Benefits’ Portal, please click on “Login” or “Enroll”
b. Click on “Claims”
c. Click on “Create Claim”
d. Choose a Product from the drop down menu
e. Choose the benefit you need to file a Claim for and agree to all terms and conditions
f. Complete all requested information and click on “Save”.
This step creates the claim case number. g. Attach all required documents
h. Click on “Submit”

ii. By eMail
a. Please send your request to lacclaim@ap-visa.com including the benefit for which you want to open the claim.
b. The cardholder will receive an initial package containing the claim form and the list of documents that are needed for each claim
c. All required documents, including the claim form, must be sent electronically to lacclaim@ap-visa.com

iii. By Mail
Claims Administrator
Visa Card Benefits Administration
Maipú 255, Piso 17
C1084ABE, Buenos Aires, Argentina

24/7 Visa Consumer Benefit Services Center

Through the Visa Customer Services Center, Visa provides 24-hour access to card related benefits and services to Visa cardholders from Lati n America and the Caribbean region traveling around the world or at home.

You can call the Centre at these numbers:
1-800-396-9665 when in the USA and Canada or
+1 303 967 1098 from any other country, collect call.
Another option to access many of the services listed below is through the online Visa Benefits Portal www.visa.com/benefitsportal.

The Visa Consumer Benefit Services Centre Provides Information on:

The Visa benefits associated to the cardholder’s Visa card.
Provides insurance certificates of coverage.
Transfers to the benefit experts for claims and emergency medical assistance.
Transfer to the Visa Rewards program experts, if applicable
Transfer to the Personal Concierge assistants.
Assist personnel at the bank’s branches and call center agents with card benefits information.

Access full details on this benefit, as well as certificates and processing of claims at the Visa Benefits Portal at www.visa.com/benefitsportal.

Visa Travel Assistance Services

Your Visa card provides you with free information services and assistance so you travel safely and save money and time. As a Visa cardholder, you can obtain information 24 hours a day, 7 days a week by simply calling the Visa Consumer Benefit Services center.

You can call the Centre at these numbers:
1-800-396-9665 when in the USA and Canada or
+1 303 967 1098 from any other country, collect call.

Assistance Prior To Travel
Visa will provide you with information about your destination, ATM locations, currency exchange, visas or travel permits, health requirements, vaccination.

Assistance While Traveling
The agents at the Visa Consumer Benefit Services center will help you activate all benefits and services offered with your Visa Classic card, including the international emergency medical services.

Access full details on this benefit, as well as certificates and processing of claims at the Visa Benefits Portal at www.visa.com/benefitsportal

Emergency Card Replacement Service

Through the Visa Consumer Benefit Services Center, Visa provides emergency services 24 hours a day to Visa cardholders worldwide. Cardholders can call the network of collect-call telephone numbers and request emergency services related to their Visa cards.
The emergency card replacement service provides the cardholder with an emergency Visa card replacement while the cardholder is at their home country or traveling abroad¹.

¹ Service does not apply to Cuba, Syria, Sudan, Iran, North Korea, Crimea and other countries listed on OFAC.

Access full details on this benefit, as well as certificates and processing of claims at the Visa Benefits Portal at www.visa.com/benefitsportal.

Emergency Cash Disbursement Service

The emergency cash disbursement service provides you with cash if your card is lost or stolen, while the cardholder is at their home country or traveling abroad¹.

¹ Service does not apply to Cuba, Syria, Sudan, Iran, North Korea, Crimea and other countries listed on OFAC.

Access full details on this benefit, as well as certificates and processing of claims at the Visa Benefits Portal at www.visa.com/benefitsportal.

Price Protection

When you pay in full for an item with your eligible Visa you will receive, free of charge and without registering, protection when you find the same item (same make, model and model year) for a lower price within thirty days of the purchase date up to the maximum sum insured that applies.

This protection will compensate you for the price difference up to the amount specified in the terms and conditions. The price difference must be above USD 25 for this coverage to apply. This price protection applies for items purchased in your own country or abroad.

You should report and open a claim as soon as possible after the incident. Coverage is provided by AIG and/or corresponding reinsurer, if applicable.

Benefit Coverage Amounts:

Core Benefits / Benefit Amount

Visa Classic* USD 200 per account per 12-month period
Visa Gold USD 400 per account per 12-month period
Visa Platinum USD 500 per item – Maximum of USD 2,000 per account per 12-month period
Visa Signature USD 500 per item – Maximum of USD 2,000 per account per 12-month period
Visa Infinite USD 4,000 per account per 12-month period

Purchase Protection

When you pay in full for an item with your eligible Visa you will receive, free of charge and without registering, protection against theft or accidental damages, within 180 days of the purchase date.

This protection will reimburse you for the expenses incurred to have the Covered item repaired or compensate you for the value of the Covered item up to the maximum sum insured that applies. This purchase protection applies for items purchased in your own country or abroad.

You should report and open a claim as soon as possible after the incident. Coverage is provided by AIG and/or corresponding reinsurer, if applicable.

Benefit Coverage Amounts:

Core Benefits / Benefit Amount

Visa Gold – Coverage is limited to the cost of the item up to USD 1,000 per account per 12 month period
Visa Platinum – Coverage is limited to USD 5,000 per event and up to USD 10,000 per account per 12 month period
Visa Signature – Coverage is limited to USD 5,000 per event and up to USD 10,000 per account per 12 month period
Visa Infinite – Coverage is limited to USD 10,000 per event and up to USD 20,000 per account per 12 month period

Coverage is subject to the applicable terms and conditions and may be updated from time to time. Please visit the Visa Benefits Portal, www.visa.com/benefitsportal to download the full applicable terms and conditions.

Extended Warranty

When you pay in full for an item with your eligible Visa card, you will receive free of charge, the Extended Warranty Protection benefit. This benefit doubles the free repair period under the original manufacturer’s written repair warranty or store warranty up to one additional year on eligible products with manufacturer’s warranties between three months to three years (see schedule below).
The Covered item must have a manufacturer/retailer’s warranty of a minimum of three months and up to three years.

Manufacturer’s or Store Warranty
3 months
6 months
1 year
3 years
4 years or more

Visa Extended Warranty
3 additional months
6 additional months
1 additional year
1 additional year
No extension

You should report and open a claim as soon as possible after the incident. Coverage is provided by AIG and/or corresponding reinsurer, if applicable.

Benefit Coverage Amount
Core Benefits / Benefit Amount
Visa Gold USD 1,000 per incident/ maximum of USD 5,000 per acct. per year
Visa Platinum USD 5,000 per incident/ maximum of USD 10,000 per acct. per year
Visa Signature USD 5,000 per incident/ maximum of USD 10,000 per acct. per year
Visa Infinite USD 5,000 per incident/ maximum of USD 25,000 per acct. per year

Auto Rental Insurance

With this coverage, when you reserve and pay in full your auto rental with an eligible Visa and decline the CDW/LDW insurance offered by the auto rental agency, you will receive protection, free of charge, against theft or covered damages to the rented vehicle due to collision, theft, vandalism, fire, and partial or total accidents.

Coverage applies in any country in the world, including your own country, subject to some restrictions and if allowed by local regulation.

Towing charges and any loss of use charges and administrative fees may be covered as long as such charges result directly from a covered loss.

Rental reservation and payment in full must be made with the eligible Visa.

This insurance covers the rental vehicle when you, the cardholder, or any other authorized and registered driver in the auto rental contract are driving or in care of the rented vehicle.

You should report and open a claim as soon as possible after the incident. Coverage is provided by AIG and/or corresponding Reinsurer, if applicable.

Benefit Coverage

Core Benefits / Coverage Area
Visa Gold* Worldwide *
Visa Platinum Worldwide *
Visa Signature Worldwide *
Visa Infinite Worldwide *

*Coverage includes country of card issuance, only if allowed by local regulations

International Emergency Medical Services

When you pay in full for your international travel tickets for a registered common carrier with your Visa Platinum, Signature or Infinite you will receive, free of charge and worldwide, protection against accidents or medical emergencies that happen outside of your country of residence or country where card is issued.
Your international emergency medical services will cover you, cardholder and/or whoever you purchased a ticket for with your eligible Visa card, in case of accidents or medical emergencies that occur when you are enjoying your trips abroad. These services include medical, dental, prescription, and lodging and transportation expenses as defined in the terms and conditions. This service also provides you with the Schengen Certificate for your trips to Europe. You will have up to thirty days to open a claim case. This protection covers trips of up to sixty consecutive days of length.

International Emergency Medical Services Coverage Amount According To The Visa Card Type

In the case of a Medical Emergency or Accident during an Eligible Trip, a Beneficiary has access to the benefit limits listed below:

1. Medical Assistance Services
a. Emergency medical expenses
b. Emergency dental treatment

Visa Platinum

The medical assistance services will have a maximum benefit amount that will not exceed 50,000 USD per Beneficiary.

Visa Signature / Visa Infinite

The medical assistance services will have a maximum benefit amount that will not exceed 100,000 USD per Beneficiary.

2. Transportation and Accommodation Services
a. Emergency medical evacuation
b. Repatriation of mortal remains
c. Early return or extended stay
d. Convalescence

Visa Platinum

The transportation or accommodation service will have a maximum benefit amount that will not exceed the total amount of 100,000 USD per Medical Emergency or Accident. Visa Online Medic is included here.

Visa Signature / Visa Infinite

_{Coverage includes the country of issuance of the Visa card, as long as it is allowed by local laws. This protection does not apply for rented vehicles in Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.}

Visa Online Medic/ Visa Digital Medical Assistance

A solution to provide you a digital experience when using the International Emergency Medical Service.
If you are outside your country of residence and need assistance for non-emergency medical services, you can choose to have a virtual medical consultation without having to physically go to a medical center.

Visa Online Medic offers:

Access 24 hours a day, 7 days a week
Professional certified doctors
Connect with any device enabled for video (Android and Iphone required application download)

Benefit Coverage

Core Benefits / Coverage Area
Visa Platinum Worldwide
Visa Signature Worldwide
Visa Infinite Worldwide

Coverage is subject to the applicable terms and conditions and may be updated from time to time. Please visit the Visa Benefits Portal, www.visa.com/benefitsportal to download the full applicable terms and conditions. In this instance, the details can be found within the information for the International Emergency Medical Service.

Visa Concierge and Visa Digital Concierge

Your personal assistant Visa Concierge will work for you 24 hours a day, 365 days of the year, to ease every single moment of your day.

Do you need to make a reservation at your favorite local restaurant? At the destination where your journey takes you? Do you want to take the trip of a lifetime? Do you need tickets for that special event?

Visa Concierge will help you with all this and more. Learn more about this service by downloading the details, and Visa Concierge will open the doors to these privileges to enjoy the most extraordinary things life has to offer.

You can access the Visa Concierge at the numbers below or access the Visa Digital Concierge through Visa Benefits Portal www.visa.com/benefitsportal.

– 1-800-396-9665 when in the USA and Canada or
– +1 303 967 1098 from any other country, collect call.

Benefit Coverage
Core Benefits / Coverage Area
Visa Platinum Worldwide
Visa Signature Worldwide
Visa Infinite Worldwide

Travel

Flights recommendations and reservations
Lodging recommendations and reservations
Cruise, excursions, short trips and tours recommendations and reservations
Auto rental (including luxury cars), helicopters, and yacht reservations and arrangements

Entertainment and Experiences

Theater, opera, ballet, concerts, museums, and other cultural and sporting events recommendations and reservations
Restaurant recommendations and reservations
Night life recommendations and reservations
Excursions and sightseeing recommendations and reservations
Tennis, gold, gym, and sport clubs recommendations, schedules and reservations
Information regarding special sports you can enjoy while visiting your destinations

Special Services

Conference or meeting rooms at hotel or convention centers recommendations and reservations
Translation services
Equipment rental (computers, cell phones, others)
Etiquette and protocol information
Security services
Legal assistance

Gifts and Shopping

Gift recommendations and suggestions
Flower arrangements, balloons, and gifts delivery
Whenever possible, assistance in purchasing difficult to obtain articles
Best shopping places
Personal shoppers

Dedicated Websites

Visa Platinum, Signature and Infinite customers can access dedicated websites at:

www.visa-platinum.com
www.visa-signature.com
www.visainfinite.com

These sites offers information on the benefits offered on these cards, access to the Visa Luxury Hotel Collection and Exclusive Offers.

The Visa Luxury Hotel Collection

The Visa Luxury Hotel Collection is comprised of some of the world’s most intriguing and prestigious properties, a hand-selected portfolio developed for Visa Platinum, Visa Signature and Visa Infinite cardholders.

Gathered together by Visa invitation and appraised annually, all properties, from boutique gems to world famous hotels, provide guests an exclusive, unique collection f benefits, specially designed to offer an unparalleled experience.

1. Best Rate Guarantee
2. Room Upgrade (if available)
3. Free continental breakfast
4. Extended checkout (3pm)
5. VIP Status
6. US$25 Voucher
7. Free internet

Visa Airport Companion

This is an integrated digital program that offers cardholders exclusive benefits in a range of amenities and services at airports, including VIP lounges, discounts at stores and restaurants.

– Global coverage
– 141 countries
– 460 international airports
– 1,077 restaurants
– 1,221 VIP lounges

The benefits are as follows:
– easy redemption process through QR codes
– entrance to lounges with digital membership
– “white label” mobile app that can be customized by the Issuer.
– the cardholder can pay the charges for visits to the VIP lounges through the app.

Benefit Coverage

Visa Platinum
Visa Signature
Visa Infinite

DragonPass is the provider of benefits and services at stake. These benefits and services are available only to holders of Visa Platinum, Visa Infinite and Visa Signature cards issued in the countries of Latin America and Caribbean (excluding Venezuela), which download the mobile application named “Visa Airport Companion” (the “App”), register and accept its terms and conditions.
The benefits and services available through the App may be subject to restrictions that may vary by country and issuer. Visa is not the provider of any of such benefits and services. DragonPass holds sole responsibility for them and the App. Please consult your issuer for availability of benefits and to know any fees that may apply to the use of your card as a payment instrument. For additional terms, conditions and restrictions please refer to the information contained in the App.

Coverage is subject to the applicable terms and conditions and may be updated from time to time. Please visit the Visa Benefits Portal, www.visa.com/benefitsportal to download the Visa Airport Companion App as well as full applicable terms and conditions.

Baggage Delay

Now when you pay in full for you and/or any other person’s travel tickets from a registered common carrier with your own eligible Visa, each will receive, free of charge, protection against baggage delay that occurs when your checked bags are under the responsibility of a registered common carrier up to the maximum sum insured that applies.

Coverage applies to Baggage Delay on any Covered Trip, domestic or international, subject to some restrictions. It starts when the checked baggage does not arrive at the intended destination on the ticketed flight, and will cover all legs of the Covered Trip, except the return leg of the trip to the place of residence.

Benefit amount
Core Benefits Benefit Amount
Visa Signature Up to USD 500
Visa Infinite Up to USD 600

Baggage Loss

If your Baggage, or the Baggage of whoever you purchased a ticket for with your eligible Visa Card is lost and determined to be unrecoverable by the Common Carrier, this benefit will pay the indemnity per ticket up to the maximum amount as stated in the Schedule of Benefits independent of the number of “checked” baggage. This applies to Baggage Loss on any Covered Trip, domestic or international.

Coverage applies to Baggage Loss on any Covered Trip, domestic or international, subject to some restrictions. The cardholder must report any claim within 30 days of the incident. Coverage is provided by AIG and/or corresponding Reinsurer, if applicable.

Benefit amount
Core Benefits Benefit Amount
Visa Signature Up to USD 1,000
Visa Infinite Up to USD 3,000

This protection does not apply for travel tickets purchased from common carriers registered or of property of Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC

Missed Connection

As a Visa cardholder with this benefit, you and/or whoever you purchased a ticket for with your eligible Visa card, will each be paid the benefit amount as stated in the Schedule of Benefits, if due to any unforeseeable circumstances outside of your control, you missed your transport connection and are unable to arrive at your final destination by the time originally intended.

Coverage applies to missed connections on any Covered Trip, domestic or international, subject to some restrictions. This protection includes all legs of the trip, even your return home. The cardholder must report any claim within 30 days of the incident. Coverage is provided by AIG and/or corresponding Reinsurer, if applicable.

Benefit amount
Visa Infinite Up to USD 300

This protection does not apply for travel tickets purchased from common carriers registered or of property of Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.

Trip Delay

When you pay in full for your and/or any other person’s travel tickets from a registered common carrier with your own eligible Visa, each will receive, free of charge, protection against trip delay with an indemnity up to the maximum sum insured that applies when the covered trip is delayed for more than four hours due to a covered reason.

Coverage applies to Trip Delay on any Covered Trip, domestic or international, subject to some restrictions. The cardholder must report any claim within 30 days of the incident. Coverage is provided by AIG and/or corresponding Reinsurer, if applicable.

Benefit amount
Visa Infinite Up to USD 300

This protection does not apply for travel tickets purchased from common carriers registered or of property of Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.

Trip Cancellation

When you pay in full for your and/or any other person’s travel tickets from a registered common carrier with your own eligible Visa, you will receive, free of charge, protection against trip cancellation for non-reimbursable expenses up to the maximum sum insured that applies for the travel and/or accommodation costs you incurred if you and/or any of those you purchased the trip for have to cancel the trip due to covered reasons outside of their control.

Trip must be cancelled before it commences. The cardholder must report any claim within 30 days of the incident. Coverage is provided by AIG and/or corresponding Reinsurer, if applicable.

Benefit amount
Visa Infinite Up to USD 3,000 per person

This protection does not apply for travel tickets purchased from common carriers registered or of property of Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.

Access to Priority Program

The Priority Pass membership card provides the Visa Infinite cardholder with airport lounge access, regardless of where they travel, or which airline and class they fly. The program appeals to travelers who want to escape crowded, noisy departure areas without having to incur the added costs of traveling in first or business class or do not have access to lounges in the US, normally exclusively reserved for airline lounge program members.

The Priority Pass network of lounges provides access to over 850 participating Airport VIP Lounges in more than 400 cities across 120 countries. These cardholders will appreciate a productive and quiet place to work or relax during their business or personal travels.

With a Priority Pass membership, you can enjoy the following privileges around the world:

The chance to relax in over 850 airports VIP lounges in 400 cities around the world, whether they aretraveling for work or for pleasure.
A quiet and comfortable place to wait for flights, with complimentary refreshments and snacks.
All the facilities required to do vital business – with most lounges offering free Internet connectivity state-of-the-art conference spaces.
The opportunity to entertain colleagues, clients and guests.
The flexibility to choose the airline and class of travel that suits their schedule and budget – with the peace of mind that they won’t forfeit lounge access

Access to the list of lounges and features available per lounge at www.prioritypass.com.

Cardholders are to reference the aforementioned website to verify participating lounges and the offering of each lounge prior to travel and also updated Terms and Conditions of the Priority Pass Program.

Further details on the Priority Pass Program are also provided here for your reference.

Online Visa Benefits Portal and Claims Submission

As a Visa credit cardholder, you can easily access the Visa Benefits Portal to:

Registration for a Visa Benefits Account

Submission of Claims

24/7 Visa Consumer Benefit Services Center

Visa Travel Assistance Services

Emergency Card Replacement Service

Emergency Cash Disbursement Service

Price Protection

Benefit Coverage Amounts:

Purchase Protection

Benefit Coverage Amounts:

Extended Warranty

Auto Rental Insurance

Benefit Coverage

International Emergency Medical Services

Visa Online Medic/ Visa Digital Medical Assistance

Visa Concierge and Visa Digital Concierge

Dedicated Websites

The Visa Luxury Hotel Collection

Visa Airport Companion

Baggage Delay

Baggage Loss

Missed Connection

Trip Delay

Trip Cancellation

Access to Priority Program

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