Telebanking – aw
This FREE Telebanking service is available 24/7 via landline or mobile phone.
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Telebanking Self-Service Options
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Resetting Your Telebanking Pin
Telebanking Features
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Account Access
Obtain information on your savings, chequing, some investment, loan and credit card accounts!
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Fund Transfers
Transfer funds quickly between your First Citizens accounts! Authorise cheque stop payments!
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Credit Card
Access your outstanding, minimum and available balances, plus pay your credit card 24/7!
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Bill Payment
Pay WASA, TSTT, TTEC, and First Citizens credit card bills conveniently!
3 Easy Steps to Telebanking
1. Dial 62-FIRST (34778)
2. Select Menu Option 1
3. Input your Customer Information File number
(CIF or Online Banking User ID) followed by your Telebanking PIN
Telebanking FAQs
To register for Telebanking, simply:
- Send a Secure Message via Online Banking
- Send an email at channelsupport@firstcitizenstt.com and a customer service representative will contact you
- Chat with us via our Webchat
- Visit any of our conveniently located First Citizens Branches with one form of valid identification (National Identification Card, Passport or Driver’s Permit) to speak with a customer service representative to register.
To reset your Telebanking PIN via Online Banking
- Login into Online Banking
- Send a Secure Message via Online Banking
- Email channelsupport@firstcitizenstt.com and a customer service representative will contact you to provide assistance
If you do not know your CIF number or Online Banking User ID, you can:
- Obtain from your bank statements
- Send an email at channelsupport@firstcitizenstt.com and a customer service representative will contact you
- Chat with us via our Webchat
- Visit any of our conveniently located Branches with one form of valid identification (National Identification Card, Passport or Driver’s Permit)
If you are a registered Telebanking customer and do not know your PIN, you can:
- Reset your Telebanking PIN within Online Banking by following the simple steps outlined below:
- Click on the “ My Home” main tab
- Select the “ Security Information” sub-tab
- Scroll down on the page to “Telebanking PIN”
- Complete the “ New PIN” and “ Confirm PIN” fields