Telebanking – aw
This FREE Telebanking service is available 24/7 via landline or mobile phone.
Telebanking Self-Service Options
Resetting Your Telebanking Pin
Telebanking Features
Account Access
Obtain information on your savings, chequing, some investment, loan and credit card accounts!
Fund Transfers
Transfer funds quickly between your First Citizens accounts! Authorise cheque stop payments!
Credit Card
Access your outstanding, minimum and available balances, plus pay your credit card 24/7!
Bill Payment
Pay WASA, TSTT, TTEC, and First Citizens credit card bills conveniently!
3 Easy Steps to Telebanking
1. Dial 62-FIRST (34778)
2. Select Menu Option 1
3. Input your Customer Information File number
(CIF or Online Banking User ID) followed by your Telebanking PIN
Telebanking FAQs
To register for Telebanking, simply:
- Send a Secure Message via Online Banking
- Send an email at channelsupport@firstcitizenstt.com and a customer service representative will contact you
- Chat with us via our Webchat
- Visit any of our conveniently located First Citizens Branches with one form of valid identification (National Identification Card, Passport or Driver’s Permit) to speak with a customer service representative to register.
To reset your Telebanking PIN via Online Banking
- Login into Online Banking
- Send a Secure Message via Online Banking
- Email channelsupport@firstcitizenstt.com and a customer service representative will contact you to provide assistance
If you do not know your CIF number or Online Banking User ID, you can:
- Obtain from your bank statements
- Send an email at channelsupport@firstcitizenstt.com and a customer service representative will contact you
- Chat with us via our Webchat
- Visit any of our conveniently located Branches with one form of valid identification (National Identification Card, Passport or Driver’s Permit)
If you are a registered Telebanking customer and do not know your PIN, you can:
- Reset your Telebanking PIN within Online Banking by following the simple steps outlined below:
- Click on the “ My Home” main tab
- Select the “ Security Information” sub-tab
- Scroll down on the page to “Telebanking PIN”
- Complete the “ New PIN” and “ Confirm PIN” fields
