Dispute a Transaction
A credit card cardholder ‘dispute’ or ‘chargeback’ is a claim submitted by a cardholder to challenge the legitimacy of a transaction charged to his/her credit card account.
Utilise our Mobile Banking Application to submit your Credit Card Dispute directly to us in six (6) easy steps below. Click here to learn more (include link Mobile Banking App – Trinidad and Tobago) Credit Card Dispute Doc
Whilst you can restrict credit card access (temporarily or permanently) and request a replacement card via our Mobile and Online Banking platforms if you suspect that your account was compromised (include link to Lost, Stolen Card or Compromised Card details here), you must also submit a ‘Dispute Form’ for the suspected unauthorised transaction(s) within fourteen (14) calendar days after the end of the statement cycle within which the transaction was done.
Dispute Management
You can easily submit Credit Card Disputes directly from the Mobile Banking App
Click here to learn more about Card disputes (include link Details on Disputes – Trinidad and Tobago)