Customer Support
Customer Support
At First Citizens we believe in First Class Service and that means listening to you. Your feedback will help us to be better tomorrow than we are today. We are driven by our quest to continually strengthen our relationship with you and provide you with First Class Service and our Customer Feedback system is specially designed with you in mind.
We’re Here To Help.
For compliments, suggestions and complaints:
- Phone: (868) 62-FIRST (623-4778)
- Email: info@firstcitizenstt.com
- Feedback Form
- Call our Customer Relations Officers at (868) 62-FIRST (623-4778) during our business hours: Mon-Thurs (8am-4pm) and Friday (8am to 5pm)
For assistance:
- Self Service Options – (868) 62-FIRST (623-4778)
- Email us with general questions – channelsupport@firstcitizenstt.com
- Web Chat
- Customer? Sign on to online banking and send us a secure email
- For more information please fill out our enquiry form
Credit Card Assistance:
VISA Numbers
- United States or Canada (toll free): (800) 847-2911
- Call Collect: (410) 581-9994
