Locations
Barbados Locations
Digital Account Opening
Save time and open an account online with our new and secure online portal.
apply now
Account Opening Requirements
Terms and Conditions
First Citizens introduces its new Online Account Opening System. Customers can now apply online, upload documents and receive confirmation online.
Click Apply Now
Select the account you want to open
Complete your application form
Upload all required documentation
Submit and finish
Documents Required
Ensure the file size and file type are compatibility. Uploads must be in any of the following formats: .jpg, .jpeg, .png or .pdf. The file should be 1MB or smaller
Identification
Proof of Identity – One valid form of picture identification:
- T&T National Identification Card
- T&T Drivers Permit (accompanied by birth certificate)
- Passport (mandatory for non-nationals)
Proof Of Address
A utility bill in the customer’s name (not older than 6 months). Where the utility bill is not in the customer’s name any one of the following may be accepted.
Proof of Income
Proof of income/ source of deposits, such as job letter (not more than 3 months) or pay-slip (not more than 1 month).
Where other forms are accepted, ensure an appropriate notation is included on document and approved by a Senior Officer.
Additional information:
For Non-Resident Accounts
In addition to items 1-3, you’ll be required to submit:
A bank reference letter from non- resident persons from foreign bankers
For Minors
In addition to items 1-3, you’ll be required to submit:
– Where the parent is not listed on the identification card, the minor’s birth certificate is required.
– Letter authorizing the opening of the account is required from non-parents from the parent along with the parent’s id card or Guardianship Order from Court
For Foreign Students
In addition to items 1-3, you’ll be required to submit:
– Letter of acceptance/ enrolment from the educational institution
– Letter from the donor and their proof of income submitted as evidence of funding for the account
Online Account Opening System – Frequently Asked Questions
What is the digital account opening solution?
The digital account opening solution is an online portal designed to commence the account opening process for Statement Savings/Personal Chequing accounts. The process will be completed when you visit the branch of your choice.
What documents are required to open an account?
What documents are required to open an account?
The following documents are required and must be uploaded into the system
Proof of Address
- a utility bill in the customer’s name (not older than 6 months). Where the utility bill is not in the customer’s name any one of the following may be accepted.
- SPOUSE – Marriage Certificate;
- PROPERTY OWNER – Copy of the owner’s photo identification AND completed Address Verification Letter;
- LANDLORD – Lease Agreement AND Rent Receipt (dated not older than 3 months);
- PARENT – Birth Certificate in the case of minors (or adults where the requirements for Property Owner above cannot be satisfied)
- Statement from a Financial Institution (e.g. Bank, Credit Union, Insurance Company, UTC, TTMF) stating customer’s full address. FC statements can be used for existing customers accepted once received via mail and the address unchanged.
- T&T Government Issued documentation, e.g. Tax Assessment, BIR letter/ statement
- Mortgage Deed
- Proof of Identity –
- One valid form of picture identification:
- T&T National Identification CardT&T Drivers Permit (accompanied by birth certificate)
- Passport (mandatory for non-nationals)
- One valid form of picture identification:
Who is eligible to apply on the portal?
- Nationals and Non Nationals of Trinidad and Tobago and Barbados
- New and Existing Customers of First Citizens
- Persons 18 years or older
Do I need an email address to apply on the portal?
Yes, an email address is required for verification and further communication. Alternatively you can visit any branch to initiate and complete the account opening process.
What products are available on the portal?
In this Phase, the following products are available:
Savings account – Statement Savings
Chequing – Super chequing
If you need to open any other type of account, you can visit https://www.firstcitizensgroup.com/tt/account-opening/ to get started.
Can I apply for a loan on the portal?
No. To apply for a loan, you can visit https://www.firstcitizensgroup.com/tt/borrowing/
Can I select multiple products in a single application?
Yes. You can open both a Statement Savings and a Personal Chequing Account in a single application.
Is Online Banking required to apply for an account?
No. New and existing customers can apply for an account. You will be registered for online banking during the process
Would I be required to visit a branch?
Yes. Once your application has progressed to the final stage, you will be required to visit the branch of your choice to present your original documents which were uploaded on the portal, fund the account, collect your ATM card and sign all agreements.
How do I make an appointment?
Once your application has progressed to the final stages, you will receive an email for you to select your preferred branch and time.
When and how do I fund the account?
Accounts can be funded in the branch, via the ATM or via online transfer however the account must be funded on the day that the account is opened.
Can I open an account for my child on the portal?
Applications for joint accounts can be done via the link: https://www.firstcitizensgroup.com/tt/account-opening/
Can I save my application and complete it at a later day?
Yes. Once you receive your reference number, you can save your application and complete within 30 days. Your email address and reference number will be required to complete the application at a later date. Applications older than 30 days will be discarded.
How can I resume an application?
Click on “resume application” located at the top right of the portal. You will need to provide your email address and reference number. An application can only be resumed if a reference number was provided
What happens when I submit the application?
All submitted applications will be reviewed by our team. An email will then be sent to the email address you provided outlining the outcome and the way forward.
What is my reference number and where can I get my reference number?
A reference number is a unique identifier for your application. When you enter your email address and verify same via a One Time Password (OTP) which will be sent to your email, a reference number will be generated. Your reference number can be retrieved from the email address provided on you application.
How will I know if my application is successful?
All submitted applications will be reviewed by our team. An email will then be sent outlining the outcome and the way forward.
I have not received a One Time Password (OTP) code, what do I do?
Double check your email address to ensure it was entered correctly or visit https://www.firstcitizensgroup.com/tt/account-opening/
My documents are not uploading, what can be done?
Ensure the file size and file type are compatibility. Uploads must be in any of the following formats: .jpg, .jpeg, .png or .pdf. The file should be 1MB or smaller.
What are the steps involved in completing an application?
The process is simple, easy and fast.
Select your account
Upload the required documents
Provide your personal details
Submit and Finish
Can I use a device or computer without a camera to complete the application?
Yes, a camera is not required to complete the application, however the applicant must have the required documents scanned and saved on the device to be able to upload.
Is the portal secure?
The use of encryption, authentication methods and regular security updates are some of the methods utilized to protect you and your data.
The Bank reserves the right to request additional information/documentation if deemed necessary.
Opening an account online is quick and easy!
